The National Bank of Rwanda (NBR), the country’s central bank, has demonstrated its commitment to digital transformation and organisational excellence by partnering with ICDL to assess and strengthen the digital skills of its workforce. As the institution responsible for maintaining price stability, safeguarding the financial system, and supporting Rwanda’s economic development, the National Bank recognises that strong digital competencies are essential for delivering effective and modern financial services.
To support this objective, ICDL conducted ICDL Compass assessments for 103 employees drawn from departments and branches across Rwanda’s five provinces. ICDL Compass is an internationally recognised digital skills assessment tool designed to evaluate existing competencies and identify areas where additional training may be required.
The assessment exercise enabled the National Bank of Rwanda to gain valuable insights into the digital capabilities of its staff and establish a data-driven approach to professional development. By identifying specific skills gaps, the Bank was able to make informed decisions regarding future training programmes and ensure that learning interventions aligned with organisational needs and strategic priorities.
The initiative highlights the growing recognition among public institutions that digital competence is no longer a specialist skill, but a core requirement for effective performance across all functions. Through its collaboration with ICDL, the National Bank of Rwanda has taken proactive steps to ensure that employees possess the knowledge and confidence required to work effectively with digital technologies and support the modernisation of financial services.
The Bank’s commitment to digital skills development was further demonstrated by its plans to become an ICDL Accredited Test Centre, allowing it to embed internationally recognised digital skills certification within its staff development framework. This approach supports continuous learning while providing employees with recognised credentials that validate their digital competence against global standards.
By adopting a structured approach to digital skills assessment and certification, the National Bank of Rwanda is contributing to the development of a more capable public sector workforce and reinforcing Rwanda’s broader ambition to leverage technology for economic growth, innovation, and improved service delivery.
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