Fostering Digital Excellence in Rwandan Institutions through ICDL Certification


Client Overview: The National Bank of Rwanda (BNR) and Rwanda Revenue Authority (RRA)

Background: The National Bank of Rwanda (BNR), striving to be a world-class Central Bank contributing to economic growth, partnered with ICDL to assess and uplift the digital skills of its 400+ staff. Simultaneously, the Rwanda Revenue Authority (RRA), tasked with enforcing tax regulations, embarked on a project to train and certify 500 employees using ICDL standards.

Challenges: Both institutions recognized the need to enhance digital proficiency to navigate evolving landscapes and deliver efficient services in the digital era.

Solutions:

  1. ICDL Compass Testing at BNR:
    • ICDL conducted Compass testing for 103 BNR staff, revealing digital skill gaps across departments and branches. This prompted the decision to implement ICDL training.
  2. Customized Training Plan at BNR:
    • BNR’s HR department collaborated with ICDL to craft a training plan. Fifteen staff members completed training in 16 ICDL modules, transitioning to the Train-the-Trainer program to disseminate knowledge.
  3. Accreditation as ATC at BNR:
    • BNR became an Authorized Test Center (ATC) post-training, ensuring self-sufficiency in managing future training and testing endeavors.
  4. Digitalization Initiative at RRA:
    • RRA, a government revenue collection agency, initiated a project to train and certify 500 permanent employees using ICDL standards, aligning with its commitment to digitalization and improved service delivery.
  5. Train-the-Trainer Program at RRA:
    • RRA’s pilot project started with 40 employees in a training facility in Butare. The top 20 performers will undergo the Train-the-Trainer program, cascading knowledge to 460 employees nationwide.

Results:

  1. Enhanced Digital Proficiency:
    • Employees at BNR and RRA exhibited improved digital proficiency, equipping them with skills vital for success in their roles.
  2. Adaptability and Continuity:
    • Online training at BNR ensured adaptability, while RRA’s project continued despite challenges, showcasing resilience in upskilling efforts.
  3. Capacity Building and Knowledge Transfer:
    • Train-the-Trainer programs at both institutions facilitated knowledge transfer, creating sustainable models for ongoing upskilling.
  4. Accreditation Empowerment:
    • BNR’s accreditation as an ATC positions the institution for independent management of training and testing activities.
  5. Progress Towards Service Excellence:
    • RRA’s commitment to training 500 employees aligns with its digitalization goals, enhancing service delivery, efficiency, and innovation in tax collection processes.

Conclusion: The collaborative efforts between ICDL Africa, BNR, and RRA exemplify a strategic commitment to fostering digital excellence. By prioritizing the upskilling of their workforce, both institutions have not only transformed individual competencies but have also set the stage for sustained innovation, efficiency, and service excellence in their respective sectors. This case study showcases the successful intersection of technology, training, and institutional vision, creating a blueprint for digital empowerment in the financial and revenue sectors of Rwanda.

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