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Governments and organisations have moved towards the online provision of information, products and services, changing the way we interact with them.  This shift presents a challenge for a large number of citizens who currently lack the necessary skills to access these online services and for the government departments and organisations who find that these services are largely underutilised because people lack the necessary skills set to access and use them.

e-Citizen enables those with limited knowledge of computers to get the most out of the Internet and email by explaining the basics of computing and Internet-based communication.

  • It is a certification programme that enables people to learn how to use computers and the Internet.
  • It has been designed to help people get the most out of the Internet by explaining how it works.
  • It provides the essential skills that people need to actively access and engage in the information society.
  • It is the solution for anyone who feels like they are losing out because they lack internet skills.

Who is it for?

e-Citizen is specifically developed for people with a limited knowledge of computers and the Internet. Currently there is still a large proportion of the population (c.50%) that do not have the appropriate skills to access the Internet.  In particular, those from socio-economically disadvantaged backgrounds, geographically marginalised areas, and the elderly make up a large demographic of those who cannot use the Internet.

The e-Citizen certification programme is open to everyone regardless of status, education, age, ability or understanding; it is helpful (but not essential) to have a little knowledge of computers before enrolling in this programme.  Typical candidates participating in the e-Citizen programme are those who use computers infrequently, and feel marginalised or excluded by not having the skills to access the internet, interact with others, and purchase goods and services over the Internet. 

e-Citizen for the elderly Project

ECDL Foundation in association with Age Action Ireland and the Irish Computer Society completed a project to discover the benefits of e-Citizen certification in Ireland.

How is e-Citizen Taught?

The e-Citizen certification programme is designed to be as simple and straightforward as possible. Candidates generally work in an instructor-led classroom environment.  The instructor follows the e-Citizen syllabus using the e-Citizen syllabus guide, which requires candidates to practice core tasks that are designed to give practical experience of using the fundamental elements of the Internet.

The e-Citizen syllabus is structured in a clear and logical manner which enables a smooth progression through the programme.  The e-Citizen programme involves some independent study.  Typically learning on an e-Citizen programme is supported by class notes and/or use of a published e-Citizen text book.

The programme is designed to be flexible and allows people to learn at their own pace, but typically will take about 30 hours of training. 

At the end of the e-Citizen training there is a straightforward 45-minute test

What Does It Cover?

The e-Citizen certification programme is divided into three learning blocks;

Block 1: Foundation Skills

The Foundation Skills block gives the candidate the necessary skills and knowledge for basic computer and Internet use. This block covers:

  • The computer
  • Files and folders
  • Simple applications
  • Internet basics
  • Email basics

Block 2: Information Search

The Information Search block makes the candidate aware of the nature and extent of information available on the Internet in the areas of news, government, consumer, travel, education / training, employment, health, interest groups, and business. This block covers:

  • Searching – wide range of internet sources
  • Precautions – issues & risks
  • Reliability of information

Block 3: e-Participation

Building on the computer and search skills already acquired, this block completes the skills set necessary for the candidate to become an e-Citizen. This block covers:

  • Online services
  • Practical applications

e-Citizen Syllabus 1.0 and e-Citizen Syllabus Guide

The e-Citizen syllabus is supported by a syllabus guide which explains the syllabus points in more detail.

Please click here to download the e-Citizen syllabus and syllabus guide

To download this syllabus to your computer, right click on the link above and select 'save target as' and press 'save'.

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